Return And Refund

At 11Express you can shop with total peace of mind. If you change your mind after purchasing anything from us or if you are not happy with your online order for any reason then you can send it back to us within 14 days after delivery.

 

Returned items should be received by us in the same condition as you received them, so please be careful while packaging items to return us to ensure they arrive safely.

Refund can’t be done for Damaged or used or have no tags on it.

The item/s should not open, used, worn, or damaged, and should be in 100% resalable condition to others when we receive them back.

In most cases, 11Express accepts the exchange of all unused goods as long as they are in original condition with original tags on them. Please contact us via email: info@11express.in first so that we can find out the best way to assist you or follow the below steps.

Go to My Account page after logging in.

From My Account section tab, you can submit the refund request.

Our Customer Service Department will then issue you a Return Authorization Number (RAN) and will ask our courier partner to start your refund process.

The product will be picked up by our courier partner from your shipping address within 1  week  submitting the refund tickets.

Certain products may not be available for a refund but we would like to provide a replacement instead of a refund.

The product returned will be checked by our staff before initiating the refund process.

The refund will be done as per the method of payment you used by you while buying the products.

If you used a debit/credit card for payment, then money will be refunded to your account bank credit card account within 5 to 7 working days.

If you purchased goods through cash on delivery option or Bank Transfer, then you will need to provide NEFT bank details so we could transfer money to your bank account.

In the ongoing competition era, it is almost impossible to offer free shipping in an Online store but we do if you don’t return it else we will charge 14 INR as shipping if you return the items.

Happy shopping and stay connected.

At the end, a ton of thank you to believe and read this, and don’t hesitate to call us on +91 90164 42250 or leave your query Here and we will get back to you soon.